Privacy Policy

Introduction

UniGas (Unity Energy Guyana) ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.unigas.gy, use our services, or interact with us in any capacity.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Professional Information: Company name, job title, industry sector
• Communication Records: Correspondence, inquiries, and feedback you send to us
• Service Information: Details about energy infrastructure projects, consumption data, service requests
• Financial Information: Billing information, payment details (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect:

• Technical Information: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent on site, click patterns, referral sources
• Cookies and Tracking Technologies: Information stored through cookies, web beacons, and similar technologies

Business Information

For our energy infrastructure services, we may collect:

• Property Information: Location data, energy consumption patterns, infrastructure specifications
• Regulatory Information: Permits, compliance documentation, safety records
• Project Data: Technical specifications, installation details, maintenance records

How We Use Your Information

Service Delivery

• Providing natural gas distribution and energy infrastructure services
• Processing service applications and managing customer accounts
• Conducting safety inspections and maintenance activities
• Billing and payment processing

Communication

• Responding to inquiries and providing customer support
• Sending service updates, safety notifications, and important announcements
• Providing information about new services and energy solutions
• Conducting customer satisfaction surveys

Business Operations

• Improving our services and developing new energy solutions
• Conducting market research and analysis
• Ensuring compliance with regulatory requirements
• Managing our business relationships and partnerships

Legal and Safety

• Complying with applicable laws and regulations
• Protecting our rights and interests
• Ensuring safety and security of our infrastructure and services
• Preventing fraud and unauthorized access

Information Sharing and Disclosure

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing and billing
• Customer relationship management
• Technical support and IT services
• Marketing and communication services

Regulatory Authorities

• Government agencies and regulatory bodies in Guyana
• Energy sector regulators and safety authorities
• Law enforcement agencies when required by law
• Emergency services for safety and security purposes

Business Partners

• Strategic partners in the energy sector
• Contractors and subcontractors involved in service delivery
• Professional advisors (lawyers, accountants, consultants)
• Insurance providers and risk management partners

Legal Requirements

• Comply with legal obligations and court orders
• Protect our rights, property, and safety
• Prevent fraud, abuse, or illegal activities
• Respond to emergency situations

Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

• Encryption of sensitive data in transit and at rest
• Secure servers and network infrastructure
• Regular security assessments and updates
• Access controls and authentication systems

Administrative Safeguards

• Employee training on data protection and privacy
• Confidentiality agreements with staff and contractors
• Regular review and update of security policies
• Incident response and breach notification procedures

Physical Safeguards

• Secure facilities and restricted access areas
• Environmental controls and monitoring systems
• Secure disposal of physical documents and media
• Backup and disaster recovery procedures

Your Rights and Choices

Access and Correction

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Update your contact preferences and communication settings

Data Portability

• Request a copy of your personal information in a portable format
• Transfer your information to another service provider (where applicable)

Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Request restriction of processing in certain circumstances
• Opt-out of marketing communications

Consent Withdrawal

• Withdraw consent for processing where consent is the legal basis
• Object to processing for direct marketing purposes

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Essential Cookies

• Enable basic website functionality
• Maintain security and prevent fraud
• Remember your preferences and settings

Analytics Cookies

• Understand how visitors use our website
• Improve website performance and user experience
• Generate statistical reports on website usage

Marketing Cookies

• Deliver relevant advertisements and content
• Measure the effectiveness of marketing campaigns
• Personalize your experience on our website

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

Data Retention

We retain your information for as long as necessary to:

• Provide our services and fulfill contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Achieve legitimate business purposes

Specific retention periods vary based on the type of information and applicable legal requirements. We regularly review and delete information that is no longer needed.

International Data Transfers

While UniGas primarily operates in Guyana, we may transfer your information to other countries for processing by our service providers or business partners. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our services or other communication channels

The effective date at the top of this policy indicates when the latest version was published.

Contact Information

UniGas Privacy Officer

• Email: info@unigas.gy
• Phone: +592-864-427
• Address: 97 Chandranagar Prashad Nagar, Georgetown, Guyana

General Contact

• Email: info@unigas.gy
• Phone: +592-864-427
• Website: www.unigas.gy

Regulatory Compliance

This Privacy Policy is designed to comply with applicable privacy and data protection laws in Guyana and international best practices. We are committed to maintaining the highest standards of data protection and privacy in all our operations.

This Privacy Policy is part of our commitment to transparency and protecting your privacy. We encourage you to read this policy carefully and contact us if you have any questions or concerns.